Fireflies AI is a powerful AI meeting assistant that automatically records, transcribes, summarises, and creates searchable notes from your meetings.
Whether you’re on Zoom, Google Meet, Teams, or Webex, it makes post-meeting follow-up faster, more intelligent, and more actionable.
Fireflies AI is Best for
- Busy professionals
- Remote teams
- Sales and project managers
- Content creators and researchers
- Anyone who attends multiple meetings per week
Key Specs & Features
After signing up, Fireflies AI allows you to set essential meeting settings on the fly.
- Which meetings does Fireflies AI join
- Who gets the meeting recap
You also select your role in the organisation, your job title, and the tools you usually use (these change based on the type of job you selected on the previous page). Finally, you can invite your coworkers to the workspace.
The total setup time usually takes around 30 seconds, which is slightly longer than Otter.ai’s setup, but it offers more customisation.
However, the meeting settings are a welcome addition compared to what you get on Otter AI. You are also immediately greeted with the free trial option, which we encourage you to start with.
This plan allows you to test all advanced features available on the business plan. You can learn more about the various pricing plans in the sections below. Remember to cancel your free trial if you do not plan to keep using the business plan.
AI Credits
AI Credits are tokens you purchase separately from your Fireflies subscription to power specific advanced AI features. Think of them like fuel: each time you use specific AI tools (beyond basic transcriptions), it deducts credits from your balance.
AI credits power advanced features like AskFred (an AI tool for querying meeting insights), Magic Soundbites (automatic extraction of key audio clips), Smart Summaries (concise meeting recaps), and Keyword Detection (tracking specific terms across calls).
Various AI credits depend on the size of your team.
As of May 2025, the table below shows the monthly cost of AI credits.
| AI credits/month | Cost ($) |
|---|---|
| 50 | 5.00 |
| 120 | 12.00 |
| 200 | 20.00 |
| 500 | 47.50 |
| 1000 | 90.00 |
| 1600 | 36.00 |
| 2000 | 170.00 |
| 3000 | 240.00 |
| 10,000 | 600.00 |
You also select your default language, which was English in our case, and some marketing questions. The marketing questions during signup may feel unnecessary. It allows you to connect to Zoom during the signup process, even if you are using the business or free trial version.
Fireflies AI also features a browser extension that enables easy connection to the AI and other services.
FireFlies AI Supported Integrations
The integrations possible with Fireflies AI are extensive.
For CRM purposes, it allows connections with Affinity, Attio, Close, Copper, Freshsales, HubSpot, Microsoft Dynamics 365, Pipedrive, Redtail, Salesflare, Salesforce, Zendesk Sell, StartDeliver, SuperSales, Twine, Wealthbox, and Zoho.
For Dialer purposes, it allows you to connect with Aircall, JustCall, OpenPhone, Outreach, RingCentral, Salesloft, and Zoom Phone.
For Project Management purposes, it allows you to connect with Airtable, Any.do, Asana, ClickUp, Jira Projects, Linear App, Microsoft To-Do, Monday and Trello
The applicant tracking system enables you to connect with Bamboo HR, Greenhouse, and Lever.
For Storage apps, you can connect to Box, Dropbox, Google Drive and OneDrive.
With Collaboration apps, you can connect to Confluence, Microsoft Teams, Microsoft SharePoint, Slack, and Workplace.
For Note-taking, you can also connect to Google Docs, Notion and Microsoft OneNote.
AI APPs
There are also various AI apps available, classified into different clusters. The Clusters are Sales, Finance, Human Resources, Creativity, Customer Success, Customer Support and Education.
Each cluster is a group of apps that perform various functions. For example, in the Sales Cluster, we have the BANT Sales App, which generates a summary of the meeting using the BANT sales framework.
The Finance Cluster has various apps which allow you to extract relevant data, draft budget plans and run detailed analyses for finance-related discussions.
Each app has various settings that can be adjusted according to your needs.
There is an Analytics tab that provides an overview of the total number of conversations, total time spent in conversations, total number of questions asked, total number of filler words, the longest monologue, and additional insightful metrics that you can track.
The Analytics tab tracks metrics such as meeting duration and filler words, helping teams improve their communication efficiency.
Real-Life Test / Case Study
To evaluate Fireflies AI’s real-world performance, we tested it with a remote sales team of five members at a mid-sized tech company, conducting a week-long trial across various meeting types, including internal strategy sessions, client pitches, and follow-up calls.
The team utilised Fireflies AI in conjunction with Zoom and Microsoft Teams, integrating it with Salesforce for CRM updates and Slack for enhanced collaboration.
Here’s a detailed breakdown of the testing process and outcomes, highlighting how Fireflies AI performed in a high-stakes sales environment compared to alternatives like Otter.ai.
Setup and Integration
Setup took approximately 30 seconds per user, involving calendar sync and selecting meeting preferences (e.g., auto-join for scheduled Zoom calls). The team connected Fireflies to Salesforce to log client interactions and Slack to share summaries.
The browser extension streamlined the process of joining calls. Still, one user reported that Fireflies joined an unscheduled meeting due to a calendar sync glitch, which was resolved by adjusting the settings.
Compared to Otter.ai’s more straightforward setup (no advanced meeting preferences), Fireflies offered more customisation but required initial tweaking.
Transcription Performance
During a 45-minute client pitch with two speakers (one with a slight accent), Fireflies delivered 93% transcription accuracy, correctly capturing technical terms like “SaaS” and “ROI.”
Background noise from a coffee shop slightly reduced accuracy for one remote participant, aligning with Trustpilot feedback noting audio clarity issues [Trustpilot].
The team exported the transcript as a PDF for client follow-up, which was a seamless process. In contrast, Otter.ai achieved slightly higher accuracy (95%) in similar conditions due to its focus on real-time transcription, but lacked Fireflies’ CRM integration for automatic logging.
AI Summaries and Action Items
Fireflies generated a concise summary within 5 minutes of the meeting, identifying three key action items (e.g., “Send pricing proposal by Friday”) and highlighting significant discussion points (e.g., client budget concerns). The BANT Sales App analysed the pitch, flagging the client as a qualified lead based on Budget, Authority, Need, and Timeline criteria.
However, the summary overlooked a nuanced client objection due to limited customisation options, a drawback compared to Otter.ai’s editable, real-time notes. Adjusting summary templates could enhance accuracy.
Fireflies Pricing Breakdown
There are four pricing options with Fireflies AI. There are four options: Free, Pro, Business, and Enterprise.
The free option provides access to unlimited transcription, Limited AI summaries, the ability to record Zoom, Google Meet, Microsoft Teams, and all major web conferencing apps, transcription in over 100 languages, and many more features.
The Pro option ($18), best suited for individuals and small teams, allows unlimited transcriptions and AI summaries, 8,000 minutes of storage per person, access to AI Apps, the ability to expand summary notes, keywords, and topic tracking, and many more features.
The Business option, priced at $29 per seat per month, provides access to meeting video capture, API access, unlimited integrations, Priority support, and more.
The Enterprise option, priced at $39, provides a super admin role, an onboarding program for your staff, a dedicated account manager, and additional benefits. There is also private storage, dedicated support, and a custom data retention feature.
A 40% discount is available for the annual payment option.
Pros and Cons
Every tool has its strengths and weaknesses — and [Product Name] is no exception. Here’s a quick breakdown of what it does well and where it could improve to help you decide if it’s the right fit for your needs.
Pros
- Easy to set up and integrates well
- High transcription accuracy
- Saves hours of manual note-taking
- Action item extraction is solid
- The free tier is generous
Cons
- Sometimes joins meetings uninvited (settings issue)
- Too many features feel overwhelming for specific users.
- No real-time collaboration on transcriptions
- Audio clarity affects summary accuracy
Limited control over AI-generated summaries
Fireflies AI Scoring
In the table below, you can see how we scored Fireflies AI.
Category Score (Max: 2)
🔧 Features & Innovation (2)
Fireflies AI earns a perfect score for its robust feature set and innovative approach. It offers automatic transcription in over 100 languages, AI-powered summaries, action item extraction, and advanced tools like AskFred (for querying meeting insights) and Magic Soundbites (for extracting key audio clips).
The extensive integrations with CRMs (e.g., Salesforce, HubSpot), project management tools (e.g., Asana, Trello), and collaboration platforms (e.g., Slack, Microsoft Teams) make it a standout.
The Analytics tab, which tracks metrics such as meeting duration, filler words, and questions asked, adds unique value for teams aiming to optimise their communication.
The introduction of AI Apps tailored to specific industries (e.g., Sales, Finance) further demonstrates innovation, making Fireflies a forward-thinking tool.
🎯 Ease of Use (1.5)
Fireflies AI is intuitive, with a setup process that takes about 30 seconds and a user-friendly dashboard for accessing transcripts and summaries. The browser extension and calendar-based auto-join feature simplify integration into workflows.
However, the score is slightly reduced due to a learning curve for advanced features, such as AI Apps and Clusters, which may require time to configure optimally.
Additionally, the occasional issue of Fireflies joining meetings uninvited (due to settings misconfigurations) can frustrate new users.
Streamlining these settings or providing more explicit onboarding guidance could increase this score.
💸 Pricing & Value (1.5)
Fireflies AI offers a generous free tier with unlimited transcription and limited AI summaries, making it accessible for testing.
Paid plans—Pro ($18/month), Business ($29/month per seat), and Enterprise ($39/month per seat)—offer substantial value, featuring unlimited AI summaries, API access, and priority support. A 40% discount is available if you choose the annual payment method.
However, the separate AI credit system (e.g., $5 for 50 credits, $600 for 10,000) for advanced features like AskFred or Keyword Detection can feel complex and may increase costs for heavy users. Greater transparency or bundling credits into paid plans could improve perceived value.
🌐 Use Cases & Versatility (2)
Fireflies AI excels in versatility, catering to diverse audiences like busy professionals, remote teams, sales managers, and researchers. Its ability to integrate with multiple platforms (e.g., Zoom, Google Meet, Teams) and support various industries via AI Apps (e.g., BANT Sales App for sales teams, budgeting tools for finance) ensures broad applicability.
Features like keyword tracking and searchable transcripts are ideal for content creators and researchers, while the Analytics tab benefits teams focused on communication efficiency. This wide-ranging utility earns a perfect score.
🚀 Real-World Performance (1.5)
In practical use, Fireflies AI delivers reliable transcription (with 90–95% accuracy, depending on audio quality) and saves significant time by automating note-taking and extracting action items. Its summaries are generally accurate and actionable, enhancing post-meeting productivity.
However, performance is slightly hampered by issues like audio clarity affecting summary accuracy and the lack of real-time collaboration on transcripts, which competitors like Otter.ai offer.
Additionally, the AI-generated summaries have limited customisation, which may not suit users needing tailored outputs. Improving these aspects could elevate its real-world effectiveness.
Recommended (8.5/10)
Where to Buy / Try It
You can start using Fireflies AI by visiting the official website: https://fireflies.ai.
Fireflies AI is also available on iOS and Android.
Alternatives to Consider
Here are a few top alternatives worth considering before you make your final decision. Depending on your needs and budget, one of these might suit you better.
- Descript – Best for editing podcasts or videos.
- Notta AI – Lightweight and mobile-friendly. Please read our full Notta AI review for a detailed breakdown.
- Sonix AI – High-accuracy, suitable for legal or technical use cases.
- Trint – Advanced transcription + subtitling features.
- Otter.ai: Trusted, more widely adopted. Please read our full Otter.ai review for a detailed breakdown.
FAQs
Q: Does Fireflies work with Zoom and Google Meet?
Yes. It automatically joins based on your calendar or invitations.
Q: Can I export the notes and transcripts?
Yes, in TXT, DOCX, PDF, and more formats.
Q: Is my data secure?
Fireflies is GDPR-compliant and utilises encryption, but continually reviews its data policy to ensure privacy is a top priority.
Q: Can Fireflies AI handle multiple languages?
A: Yes, it supports transcription in over 100 languages, with English as the default.
Q: How accurate is the transcription?
A: Accuracy is typically 90–95%, but this depends on the audio quality and speaker clarity.
What other users are saying about Fireflies AI
Users on X praise Fireflies AI for its time-saving automation but note occasional glitches with uninvited meeting joins. Many appreciate its integration with tools like Slack and Salesforce.
Some Users on Reddit have complained about the length of time it takes to receive customer support to resolve specific issues.
Summary/Quick Verdict (TL;DR)
Fireflies AI is a robust meeting assistant that saves time with accurate transcriptions, smart summaries, and seamless integrations. While its feature set is strong, new users may need time to master advanced tools like AI Apps.
Fireflies AI is not just another meeting recorder — it’s a productivity accelerator. With reliable transcription, helpful summaries, and powerful search, it’s ideal for professionals who want to spend more time thinking and less time typing.
With a generous free tier and versatile use cases, it’s a top choice for professionals who frequently attend meetings and need a reliable solution.
Compared to Otter.ai, Fireflies offers broader integrations and industry-specific tools but lags in real-time features. Recommended for professionals seeking to streamline meeting workflows and focus on strategic tasks.
Final Score: 8.5/10. Recommended
